Oz Medicann Group Pty Ltd (ACN 625 129 795)
Last updated: 7 January 2026

Oz Medicann Group Pty Ltd (“Oz Medicann Group”, “we”, “us”, or “our”) is committed to protecting your privacy and handling personal information in an open and transparent way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information when you interact with our website and services.

1. What personal information we collect

The types of personal information we may collect include:

• Name
• Email address
• Phone number
• Date of birth
• Any information you submit through contact forms, enquiry forms, or bookings
• Health related information, where provided voluntarily and required for clinical or eligibility purposes
• Technical information such as IP address, browser type, device information, and website usage data

We only collect personal information that is reasonably necessary for our business activities.

2. How we collect personal information

We may collect personal information:

• Directly from you when you complete forms on our website
• When you contact us by email, phone, or other digital channels
• Through cookies and similar tracking technologies
• From third parties, such as referral partners or service providers, where authorised by you or permitted by law

3. Why we collect personal information

We collect, use, and hold personal information for purposes including:

• Responding to enquiries and providing information about our services
• Managing patient, practitioner, or partner relationships
• Assessing eligibility for services, where applicable
• Improving our website, services, and user experience
• Meeting legal, regulatory, and compliance obligations
• Marketing and communications, where consent has been provided

Sensitive information, including health information, is only collected with your consent or where required or authorised by law.

4. Disclosure of personal information

We may disclose personal information to:

• Our employees and contractors who need the information to perform their duties
• Healthcare practitioners and clinical partners, where relevant
• Third party service providers such as IT providers, hosting services, analytics providers, and professional advisers
• Regulatory authorities where required by law

We do not sell personal information.

Where we use third party service providers, we take reasonable steps to ensure they comply with privacy obligations.

5. Overseas disclosure

Some third party service providers may store or process data outside Australia, for example cloud hosting or analytics services.

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient complies with privacy laws comparable to Australian standards.

6. Cookies and website analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic and usage patterns
• Enhance user experience

You can disable cookies through your browser settings, however this may affect website functionality.

7. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include:

• Secure servers and encrypted connections where appropriate
• Access controls and internal data handling procedures
• Reputable third party hosting and software providers

Personal information is retained only for as long as necessary for business or legal purposes.

8. Access and correction

You may request access to the personal information we hold about you and request corrections if the information is inaccurate, out of date, or incomplete.

Requests can be made using the contact details below. We may need to verify your identity before processing your request.

9. Complaints

If you believe we have breached your privacy, you may contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

11. Contact us

For privacy related enquiries, access requests, or complaints, please contact:

Oz Medicann Group Pty Ltd
Email: contact@omgpharma.health
Address: Lv 1, 60 Martin Place, Sydney 2000, NSW, Australia